REFUND & RESCHEDULING POLICY

The MINDS Foundation (501c3 not-for-profit and 12A/80G NGO) (“Us” or “We” or and their connotations) operates a website- (URL: www.mindsfoundation.org) that entails a psychotherapy/counseling service (together called as "Platform") which is engaged in the service of providing a digital platform for psychotherapy management and customer relationship management of online and offline therapy sessions.

Refund Process

The payments made by You for the paid services on the platform shall be according to the plans opted by You through the Platform. All payments by Users shall be through the payment mechanism put in place by Us on our platform.

Valid Credit / Debit/ Cash Card/ online bank transfers and other payment instruments are processed using a Credit Card payment gateway or appropriate payment system infrastructure and the same will also be governed by the terms agreed to between the Users and the respective issuing bank and payment instrument issuing company. We shall not be liable for any unauthorized use, fraud, payment refunds, lost amount etc. in the transaction. The amount of refund payable shall only be limited to the amount paid by the User for Services which were not rendered to the User by Us.

If you found the level of services received to be defective or unsatisfactory and company is able to validate your feedback post investigation;

If there is any dispute as to the existence of a defect or deficiency as mentioned above, the decision of The MINDS Foundation shall be final.

Store

Items that are purchased from our store are strictly non-refundable. If there is a damaged item, we will gladly replace it provided clear photographic evidence of the item(s).

Rescheduling Process 

Our sessions can be pre-booked through us in advance and can be rescheduled 24 hours prior to the scheduled time of the appointment. 

We try our best to accept rescheduling requests within 24 hours of the session. However, any request to reschedule within 24 hours of the appointment that we are unable to fulfill is chargeable amounting to non- refundable cancellation of the session. Failing to turn up is also  chargeable amounting to non- refundable cancellation of the session.

If a therapist needs to cancel a confirmed session we encourage you to choose the option of rescheduling however, if you wish to go ahead with the cancellation, we will refund the amount paid by you for the session. 

Cancellation

A therapist gives you their exclusive time and blocks it for you when you schedule an appointment with them. It is a disservice to their time and other clients who could have used that slot for their wellbeing when you don't show up. 

We do not entertain any cancellation requests and encourage you to utilise our flexible rescheduling policy.

Grievance

If you have any grievance relating to the clauses mentioned in this policy, please write to info@mindsfoundation.org